These Terms & Conditions (“Terms”) govern your use of bodhiskinhq.com and your purchase or use of services, programs, consultations, courses, community access, digital resources and other offerings provided by Bodhi Skin HQ.
Bodhi Skin HQ (“Bodhi Skin HQ”, “we”, “us” or “our”) is an Australian sole trader business providing skin coaching, education and consulting services.
By purchasing a service, creating an account, joining a program or community, accessing paid content, or otherwise expressly accepting these Terms, you agree to be bound by them.
If you are purchasing or accepting these Terms on behalf of a person under 18, additional provisions relating to minors and parental or guardian consent apply.
Please read these Terms carefully before purchasing.
2. Business details
Business: Bodhi Skin HQ ABN: 65 751 475 306 Website: bodhiskinhq.com Business location: New South Wales, Australia Contact: [INSERT BUSINESS EMAIL]
3. Our services
Bodhi Skin HQ provides skin coaching and educational services relating to areas such as:
skin health;
eczema;
skin habits and routines;
nutrition;
dietary patterns;
lifestyle;
sleep;
stress;
environmental factors;
skin-barrier support;
itch management;
trigger identification;
tracking and pattern recognition;
supplements;
topical products;
preparation for appointments with registered health professionals; and
general education concerning factors that may be relevant to skin health.
Our services may include one-to-one coaching, consultations, written resources, online courses, community access, messaging support and other resources described on our website or at the time of purchase.
The exact inclusions applying to your purchase are those displayed on the relevant sales or checkout page at the time you purchase, subject to these Terms.
4. Bodhi Skin HQ is a skin coaching service
Bodhi Skin HQ provides skin coaching, consulting and educational services.
Bodhi Skin HQ does not represent that its services are a substitute for medical care provided by a registered medical practitioner.
Unless expressly stated otherwise, Bodhi Skin HQ does not:
medically diagnose disease;
prescribe prescription medication;
alter prescriptions;
direct clients to discontinue prescribed medication;
provide emergency medical care; or
replace a client's GP, dermatologist, paediatrician, pharmacist or other appropriately qualified healthcare professional.
We may discuss health information and provide educational recommendations concerning diet, lifestyle, supplements, topical products, environmental factors, routines and other matters relevant to our coaching services.
Those recommendations remain recommendations.
You retain responsibility for deciding whether to implement them and, where appropriate, for obtaining advice from a registered or appropriately qualified healthcare professional.
5. Your existing medical treatment
You should not discontinue, reduce, taper, increase or otherwise alter a prescribed medication solely because of information provided by Bodhi Skin HQ.
This includes, without limitation:
topical corticosteroids;
oral corticosteroids;
immunosuppressants;
biologic medicines;
JAK inhibitors;
antibiotics;
antihistamines; and
other prescription treatments.
Decisions concerning prescribed medication should be discussed with the prescribing practitioner or another appropriately qualified medical professional.
Bodhi Skin HQ may support you while you communicate with your healthcare providers, help you organise questions or information for an appointment and discuss your experience of treatment, but does not assume the role of the prescribing practitioner.
6. Emergency and urgent medical issues
Bodhi Skin HQ is not an emergency or acute medical service.
Messaging access, coaching calls and other support must not be relied upon for urgent medical assessment.
If you or the person receiving the service experiences an emergency, serious or rapidly worsening symptoms, difficulty breathing, suspected anaphylaxis, severe infection, fever associated with significant skin deterioration, widespread blistering, rapidly spreading redness, severe pain, significant swelling, unusual neurological symptoms, a mental health crisis, suicidal thoughts or another potentially serious condition, seek appropriate urgent medical assistance.
In Australia, emergencies should be directed to 000 or an appropriate emergency department.
International clients should use the emergency services available in their location.
Do not wait for a response from Bodhi Skin HQ where urgent medical attention may be required.
7. Referral to other practitioners
There may be circumstances in which we determine that an issue is outside the appropriate scope of our services.
We may recommend that you obtain assessment or treatment from a:
general practitioner;
dermatologist;
paediatrician;
pharmacist;
dietitian;
psychologist;
specialist;
emergency service; or
other appropriately qualified professional.
A referral or recommendation to seek another professional's opinion does not necessarily mean that Bodhi Skin HQ is ending the coaching relationship.
However, we may pause, modify or decline to provide particular coaching where we reasonably consider that doing so is necessary for safe and appropriate service delivery.
8. The 13-Week Intensive
Bodhi Skin HQ's flagship service is currently a thirteen-week individual skin coaching program referred to in these Terms as the “Intensive.”
The public-facing name of the Intensive may change from time to time.
The Intensive currently includes:
a Full Skin & Life Audit;
thirteen one-to-one coaching calls;
individualised discussion of skin progress;
messaging access seven days per week;
an individualised food framework;
trigger and pattern tracking resources;
dietary and topical supplement guidance;
the Recovery Roadmap;
the Flare Response Playbook;
access to the Skin Biology Explainer Library;
weekly skin progress review processes;
assistance preparing for appointments with doctors or other clinicians;
access to relevant program resources;
access to the Bodhi Skin HQ community while provided as part of the Intensive; and
lifetime access to the course content supplied as lifetime-access material, subject to section 40.
The precise content, naming and presentation of individual resources may evolve over time.
9. Thirteen coaching calls
The Intensive includes thirteen scheduled one-to-one coaching calls.
Calls will generally last between approximately 30 and 90 minutes.
The appropriate duration of an individual call depends on matters such as:
the stage of the program;
issues that need to be discussed;
complexity;
progress;
questions;
adjustments required; and
the reasonable needs of the client.
Purchase of the Intensive does not mean that every call will last 90 minutes.
We aim to provide the amount of time reasonably required for that stage of the client's program within the overall service purchased.
10. Commencement Date
The Intensive does not necessarily begin on the date payment is made.
The “Commencement Date” is the date agreed between Bodhi Skin HQ and the client for the Intensive to begin.
This will commonly be approximately one week after purchase but may be earlier or later by agreement.
The program period and the 30-Day Conditional Money-Back Guarantee are calculated from the Commencement Date unless otherwise expressly agreed.
11. Completion period
The Intensive is designed as a thirteen-week program.
We understand that appointments occasionally need to be moved.
Accordingly, included consultations may generally be rescheduled without a rescheduling fee.
To prevent the program becoming indefinitely open-ended, all included one-to-one consultations should ordinarily be completed within 15 weeks of the Commencement Date.
Bodhi Skin HQ may extend this period where reasonably appropriate, including because of illness, family circumstances, travel, emergencies or another circumstance agreed between us.
An extension is not automatic and must be agreed by Bodhi Skin HQ.
12. Rescheduling
Clients may request to reschedule a consultation without being charged a cancellation or rescheduling fee.
Where possible, clients should give us as much notice as reasonably practicable.
We understand that illness, work, children, skin flares and unexpected circumstances can interfere with scheduled appointments.
We therefore do not operate a punitive cancellation-fee system.
However, repeated missed appointments without notice may interfere with our ability to provide the program.
If a client fails to attend without notice, we will ordinarily allow a reasonable opportunity to reschedule.
Where there is a repeated pattern of unexplained no-shows, we may, after communicating with the client, treat a missed consultation as used or otherwise agree on an appropriate arrangement.
We will exercise this discretion reasonably.
13. If Bodhi Skin HQ needs to reschedule
If we need to reschedule a consultation because of illness, emergency, technical problems or another circumstance within or outside our control, the consultation will not be forfeited.
We will arrange another reasonable time with you.
14. Messaging support
Intensive clients receive direct messaging support, currently through WhatsApp or another communication service nominated by Bodhi Skin HQ.
Standard support hours are:
9:00 am to 9:00 pm Australian Eastern Time, seven days per week.
Australian Eastern Time means the applicable Sydney time, including daylight-saving changes where applicable.
Clients may send messages outside these hours, but should not expect those messages to be reviewed until an appropriate support period.
Bodhi Skin HQ generally aims to respond during support hours as promptly as reasonably practicable, often within several hours.
Response times are not guaranteed.
Response times can be affected by:
consultations;
workload;
illness;
weekends or public holidays;
personal emergencies;
travel;
technical outages;
the complexity of a client's question; and
circumstances requiring research or careful consideration.
Messaging support does not create an on-call medical service and must not be used as an alternative to urgent medical care.
15. Reasonable messaging boundaries
Although messaging access is extensive, it is not unlimited access to Bodhi Skin HQ at every moment.
We may reasonably manage:
message volume;
repetitive questions;
topics better suited to a scheduled consultation;
inappropriate messages;
extremely lengthy requests;
requests outside our scope; and
communication that interferes with reasonable service delivery to other clients.
Where a question requires a substantial discussion, we may tell you that it is better addressed during your next call.
17. Payment plan
The three-payment option is a payment arrangement for the purchase of the entire Intensive.
It is not a month-to-month subscription.
18. Payment-plan obligation
Selecting instalments does not mean that the client purchases one month of services at a time.
Subject to:
the 30-Day Conditional Money-Back Guarantee;
applicable Australian Consumer Law rights;
any other mandatory consumer rights; and
any written arrangement agreed with Bodhi Skin HQ,
the full price remains payable even if the client voluntarily stops participating after the applicable guarantee period.
For example, deciding during week eight that you no longer wish to attend does not ordinarily cancel the third instalment simply because you have chosen not to continue using the service.
This clause does not remove rights or remedies that cannot lawfully be excluded.
19. Failed or overdue instalments
If a scheduled instalment fails, we may contact you and request an alternative payment method or retry the payment.
If an instalment remains overdue after reasonable notice, we may temporarily pause:
future consultations;
messaging support;
community access;
course access; and/or
other paid program services
until the account is brought up to date.
We do not currently impose a punitive late-payment fee.
We will act reasonably in cases involving genuine payment-processing errors or short-term financial difficulty.
20. 30-Day Conditional Money-Back Guarantee
The Intensive comes with a voluntary 30-Day Conditional Money-Back Guarantee.
The purpose of this guarantee is to allow a client who genuinely engages with the early stages of the Intensive to assess whether the program is providing the clarity, structure, support and practical direction they purchased it for.
The guarantee is not a guarantee that eczema or another skin condition will improve, resolve or be cured within 30 days.
To qualify for the guarantee, the client must, during the first 30 days:
complete the Full Skin & Life Audit and reasonably requested onboarding information;
participate in the first four scheduled coaching calls, subject to agreed rescheduling;
genuinely engage with the coaching process;
substantially and in good faith implement the agreed recommendations that the client has chosen to implement;
provide reasonably requested information, tracking or updates needed for us to coach effectively; and
communicate with us where a recommendation cannot reasonably be followed so that adjustments can be considered.
If those conditions have been met and, by day 30, you genuinely do not believe the Intensive has provided you with a sufficiently clear, comprehensive and useful skin-coaching framework and level of support, you may invoke the guarantee.
no later than 11:59 pm Sydney time on the 30th day following the Commencement Date.
You should identify that you are requesting a refund under the 30-Day Conditional Money-Back Guarantee.
We may ask you to confirm that the eligibility conditions above were completed and may request reasonable information necessary to administer the guarantee.
The guarantee is intended to assess genuine participation, not to force a particular skin outcome.
We will not reject an otherwise valid guarantee claim merely because your skin did not improve.
22. Effect of a guarantee refund
Where a valid claim is accepted:
the program fees actually paid for the Intensive will be refunded;
any future Intensive instalments will be cancelled;
the Intensive will end;
ongoing one-to-one calls will end;
Intensive messaging support will end;
community access supplied solely through the Intensive will end; and
access to course materials and other paid resources supplied solely as part of the refunded Intensive may be revoked.
A refund means the client is unwinding their purchase of the Intensive; it does not mean the client receives both a full refund and permanent access to everything that was purchased.
Any independently purchased product or community membership is treated according to the terms applying to that separate purchase.
23. The guarantee is additional to legal rights
The 30-Day Conditional Money-Back Guarantee is a voluntary promise offered by Bodhi Skin HQ.
It is in addition to, and does not replace or restrict, rights and remedies that may apply under the Australian Consumer Law or another applicable law.
Expiry of the 30-day guarantee does not mean that mandatory consumer rights expire after 30 days.
24. Change-of-mind cancellations
Except for the 30-Day Conditional Money-Back Guarantee and any rights provided by applicable law, Bodhi Skin HQ does not generally offer refunds merely because a client:
changes their mind;
decides not to participate;
becomes too busy;
chooses not to follow the program;
finds another provider;
stops responding;
no longer wishes to attend;
does not use available resources; or
experiences buyer's remorse.
Where appropriate, we may choose to make a discretionary exception.
A discretionary exception in one case does not create an obligation to make the same exception in another.
25. One-off consultation
Bodhi Skin HQ also offers a one-off consultation.
The consultation is ordinarily approximately 90 minutes.
The exact inclusions supplied with a one-off consultation will be described on the relevant sales or checkout page and may include written resources, recommendations, educational materials, tracking tools or short-term follow-up support where expressly stated.
Purchasing a one-off consultation does not automatically include the full Intensive or unlimited ongoing support.
26. One-off consultation refunds
One-off consultations are not refundable for change of mind.
If you can no longer attend, you may request to reschedule.
We will ordinarily allow reasonable rescheduling without charging a cancellation fee.
This section does not exclude any refund, repeat performance, cancellation or other remedy that you are legally entitled to receive under applicable consumer law.
27. No guaranteed results
Skin conditions are complex and individual.
Results can be influenced by factors including:
diagnosis;
genetics;
age;
severity;
duration;
medication;
allergies;
environment;
diet;
sleep;
stress;
infections;
adherence;
co-existing conditions;
healthcare received elsewhere; and
factors that neither the client nor Bodhi Skin HQ can control.
Accordingly, Bodhi Skin HQ does not guarantee that your skin will clear, that eczema will resolve, that you will cease needing medication or that you will achieve any particular health outcome.
We do not guarantee:
a cure;
a particular percentage improvement;
clear skin;
symptom elimination;
a specific healing timeline;
freedom from future flares;
successful withdrawal from medication; or
that a particular recommendation will work for every person.
The Intensive is a coaching and support service, not a guaranteed clinical outcome.
28. Testimonials and before-and-after results
Testimonials, client stories, photographs, reviews and case studies describe the experiences of particular individuals.
They do not guarantee that another person will receive the same result.
Individual outcomes vary.
A testimonial should not be interpreted as a promise, prediction or representation that you will achieve an identical outcome.
29. Client responsibilities
Effective coaching depends on accurate information and genuine participation.
You agree, to the best of your knowledge, to:
provide accurate information;
disclose relevant health conditions;
disclose known allergies and intolerances;
disclose relevant prescription and non-prescription medications;
disclose supplements you are taking where relevant;
tell us about significant changes in your health or circumstances;
tell us if you become pregnant where relevant to recommendations;
tell us about relevant recommendations from your treating practitioners;
communicate if you cannot reasonably follow part of an agreed plan;
ask questions when something is unclear;
seek appropriate medical assistance where required;
avoid intentionally withholding information that materially affects the safety of recommendations; and
use reasonable judgment when implementing recommendations.
Bodhi Skin HQ can only work with the information reasonably available to us.
30. Recommendations remain voluntary
The client retains autonomy over their own body, healthcare and personal decisions.
You are not required to implement every coaching recommendation simply because it has been suggested.
Where you have concerns about a recommendation, you should raise them with us and, where appropriate, discuss them with your GP, pharmacist or another appropriately qualified professional.
31. Supplements
Bodhi Skin HQ may provide educational guidance and recommendations relating to nutritional supplements.
A recommendation is not a prescription.
Different supplements may be inappropriate for different people.
Factors affecting suitability may include:
age;
body weight;
pregnancy or breastfeeding;
allergies;
existing medical conditions;
kidney or liver function;
medication;
other supplements; and
individual sensitivity.
You are responsible for informing us about relevant medications, allergies and conditions.
Where appropriate, you should confirm supplement suitability with a doctor, pharmacist or other appropriately qualified professional.
32. Third-party supplement quality
Bodhi Skin HQ may recommend particular types, brands or sources of supplements.
Unless we expressly manufacture or supply a product ourselves, the product is manufactured and controlled by a third party.
We cannot guarantee matters outside our reasonable control, including:
manufacturing quality;
contamination;
batch consistency;
storage after manufacture;
authenticity;
shipping conditions;
reformulation;
availability;
accuracy of third-party labels; or
a manufacturer's future conduct.
Clients should purchase products from reputable sources and follow appropriate storage and safety instructions.
33. Food and dietary recommendations
Our services may include discussion of:
food choices;
food patterns;
dietary structure;
elimination strategies;
food reintroduction;
meal organisation;
possible dietary triggers; and
nutritional considerations.
Dietary recommendations are personalised coaching recommendations based on the information reasonably available to us.
They are not a diagnosis of food allergy or another medical condition.
Suspected serious allergies, nutritional deficiencies, eating disorders, failure to thrive, significant unintended weight change or other medical nutrition concerns should be assessed by an appropriately qualified healthcare professional.
34. Laboratory and blood-test discussions
Clients may provide blood tests, pathology results or other laboratory information.
Bodhi Skin HQ may discuss these results for educational and coaching purposes and may help a client identify matters they may wish to discuss with their doctor or other clinician.
This is not intended to replace:
medical interpretation by the ordering practitioner;
diagnosis;
pathology assessment;
medical investigation; or
treatment planning by an appropriately qualified healthcare professional.
Where a result appears to warrant medical assessment or further investigation, we may recommend that you discuss it with an appropriate practitioner.
35. Children and clients under 18
Bodhi Skin HQ may work with clients under the age of 18.
A minor may be purchased a service before formal parental or guardian consent has been completed.
However, where Bodhi Skin HQ requires parental or guardian consent, substantive coaching services for that minor will not commence until appropriate consent has been obtained.
A parent or legal guardian may give consent after purchase but before commencement.
36. Authority to consent for a minor
A person providing parental or guardian consent represents that they have appropriate legal authority to provide that consent.
We may request additional information where there is uncertainty concerning:
parental responsibility;
guardianship;
custody;
consent;
decision-making authority; or
disputes between adults responsible for the child.
If conflicting instructions or a dispute arises between parents or guardians, Bodhi Skin HQ may pause the child's services until the issue is appropriately resolved.
We may end the coaching relationship where continuing would create an unreasonable legal, ethical, safety or welfare concern.
37. Teenagers attending without a parent
Where appropriate consent has been obtained, an older child or teenager may attend some or all coaching consultations without their parent physically present.
Whether this is appropriate may depend on:
age;
maturity;
the subject being discussed;
the young person's preference;
the parent or guardian's consent;
privacy considerations; and
safety.
Both the young person and their parent or guardian may be provided with messaging access where this forms part of the purchased service.
We may establish appropriate communication boundaries depending on the circumstances.
38. Child safety and welfare
The welfare and safety of a child takes priority over convenience or commercial considerations.
Nothing in these Terms requires Bodhi Skin HQ to continue providing a service where we reasonably believe that doing so would be unsafe, inappropriate or outside our competence or scope.
Where necessary, we may recommend assessment by an appropriate health professional.
39. Course access
The Intensive includes access to Bodhi Skin HQ's applicable educational course/library.
Where we expressly advertise “lifetime access”, this means ongoing access for the practical lifetime of the relevant digital product while Bodhi Skin HQ continues to operate and make that product or a substantially equivalent version available.
“Lifetime” does not mean that Bodhi Skin HQ is legally required to host a particular website, software platform or individual course file for the remainder of the purchaser's natural life regardless of future circumstances.
40. Changes to lifetime-access content
We may:
update lessons;
improve material;
remove outdated information;
replace resources;
migrate to another platform;
consolidate modules; or
discontinue obsolete material.
Where reasonably practicable, we will endeavour not to materially deprive lifetime-access purchasers of the core educational product they purchased without a reasonable alternative.
Access may nevertheless end where:
the entire business permanently ceases operation;
continued hosting becomes unlawful;
continued provision becomes technically impossible or commercially impracticable;
the user's access is lawfully terminated for serious misuse; or
the original purchase has been refunded.
41. Bodhi Skin HQ community
Bodhi Skin HQ may operate a private online community.
Community access may:
be included with the Intensive;
be sold separately; or
form part of another offer.
Where community access is purchased separately, the price, billing frequency, access period and cancellation arrangements shown at the time of purchase form part of these Terms.
Access included with the Intensive may be subject to the conditions communicated for that offer.
42. Community conduct
Community members must interact respectfully.
You must not:
harass another member;
threaten another person;
bully or abuse another member;
discriminate unlawfully;
send unsolicited promotional messages;
spam;
impersonate another person;
publish another member's private information without permission;
repost another person's sensitive health information;
screenshot and publicly redistribute private community discussions without permission;
sell or promote unrelated products without approval;
use the community to solicit Bodhi Skin HQ clients for competing commercial services;
upload unlawful material;
knowingly distribute malicious software;
encourage dangerous conduct;
intentionally spread dangerous health misinformation; or
use the community in a way that materially interferes with other members' participation.
We may moderate, edit, restrict or remove content reasonably considered to breach these standards.
43. Community discussions are not individual medical advice
Community posts may include discussion of personal experiences, products, diets, medications, supplements and health conditions.
A statement made by another community member should not be treated as individual medical advice.
Members should use appropriate judgment and seek qualified medical advice where required.
Bodhi Skin HQ may remove content that we reasonably believe creates a significant safety risk.
44. Community privacy
The community may involve discussions of sensitive skin and health experiences.
Members are expected to respect one another's privacy.
However, no online community can guarantee that another member will never:
screenshot a post;
copy information;
repeat something outside the group; or
misuse information.
You should therefore consider carefully how much identifiable personal or medical information you choose to post in shared community spaces.
45. Intellectual property
Unless expressly stated otherwise, all Bodhi Skin HQ materials remain the intellectual property of Bodhi Skin HQ or the relevant rights holder.
This includes, without limitation:
course videos;
course audio;
written protocols;
the Recovery Roadmap;
the Flare Response Playbook;
Skin Biology Explainer materials;
worksheets;
trackers;
checklists;
templates;
dietary frameworks;
educational documents;
presentations;
graphics;
photographs owned by Bodhi Skin HQ;
website copy;
methods;
systems;
branding;
program structures; and
proprietary teaching materials.
Purchase does not transfer ownership of this intellectual property to the client.
46. Personal-use licence
Where you purchase access to our materials, we give you a limited, revocable, non-exclusive, non-transferable licence to use those materials for your or your household's personal purposes.
Unless we expressly permit otherwise in writing, you may not:
reproduce the materials commercially;
sell them;
sublicense them;
publish them;
upload them to another website;
redistribute them;
share course credentials;
share paid PDFs with unrelated people;
screen-record paid modules for distribution;
create a competing course substantially derived from our materials;
use them to train other practitioners commercially;
remove branding and represent the material as your own; or
make them publicly available.
47. Account sharing
Paid course, community and program access is provided to the authorised purchaser/client or authorised household members where expressly permitted.
Login credentials must not be shared with unrelated third parties.
We may suspend access where we reasonably detect substantial or repeated unauthorised account sharing.
48. Other practitioners
A coach, naturopath, health professional or other practitioner may purchase publicly available material unless a particular product states otherwise.
However, purchase does not grant a commercial licence to reproduce, teach, distribute or rebrand Bodhi Skin HQ's proprietary materials.
Professional or commercial use requires our prior written permission.
49. Recording consultations
Bodhi Skin HQ may occasionally wish to record an online consultation for record-keeping, review, transcription or service purposes.
Where we intentionally record a consultation, appropriate notice or consent will be obtained.
Recordings will be handled in accordance with our Privacy Policy and applicable law.
Clients may not independently record, screen-record or redistribute coaching consultations without our prior permission.
50. Client-created information
You retain ownership of original material you provide to us, such as photographs, journal entries and written information, subject to the rights reasonably required for us to provide the purchased service.
Providing material to Bodhi Skin HQ gives us permission to use and store it as reasonably necessary to provide your services and as described in our Privacy Policy.
It does not automatically give us permission to use your photographs, health story or personal information for public marketing.
Separate consent will be obtained where required for that purpose.
51. Privacy
Our collection and handling of personal and health information is governed by the Bodhi Skin HQ Privacy Policy available through bodhiskinhq.com.
By using our services, you acknowledge that we need to collect and process certain information in order to provide personalised coaching.
Health information may include sensitive information such as:
skin photographs;
medical history;
medications;
supplement use;
allergies;
diet;
symptoms;
pathology results;
lifestyle information; and
consultation records.
Please review our Privacy Policy for further information.
52. Website and social-media content
General information published by Bodhi Skin HQ on:
bodhiskinhq.com;
Instagram;
TikTok;
Facebook;
YouTube;
email;
podcasts;
free communities; or
other public platforms
is educational information.
Reading, watching, commenting on or responding to general Bodhi Skin HQ content does not by itself establish an individual coaching relationship.
53. Social-media messages
Sending Bodhi Skin HQ an Instagram DM, TikTok message, Facebook message, comment or other social-media communication does not automatically make you a client.
Responses to informal questions through social media are general in nature unless expressly provided as part of a paid client service.
Do not use social media messages for emergencies.
54. Third-party practitioners and services
We may suggest that you consider products, practitioners, laboratories, tools, apps or services provided by third parties.
A recommendation does not make Bodhi Skin HQ responsible for the third party's:
conduct;
qualifications;
products;
advice;
availability;
pricing;
privacy practices; or
services.
You remain responsible for deciding whether to engage or purchase from an independent third party.
55. Technology and platform availability
Our services rely on technology provided by third parties, which may include:
GoHighLevel/HighLevel;
WhatsApp;
Zoom;
Square;
email systems;
cloud storage;
community software; and
course-hosting infrastructure.
We cannot guarantee uninterrupted availability of third-party technology.
Temporary outages, maintenance and technical problems may occur.
Where a significant technical problem prevents us from delivering a scheduled service, we will take reasonable steps to provide an alternative, reschedule it or otherwise rectify the issue.
56. Changes to non-essential program features
We may improve or modify aspects of a program while it is operating.
This can include:
replacing software;
updating worksheets;
reorganising modules;
updating educational information;
changing community platforms;
improving tracking systems;
changing the format of equivalent resources; or
replacing an outdated resource with a newer one.
We will not intentionally use this clause to remove a material part of a service a client has paid for without providing an appropriate alternative or otherwise addressing the change.
57. Force majeure and events outside reasonable control
Neither party is responsible for delay to the extent reasonably caused by events outside that party's control.
Examples can include:
natural disasters;
major telecommunications outages;
widespread internet failures;
serious illness;
government restrictions;
war;
civil emergencies;
infrastructure failures; or
another comparable event.
Where such an event materially affects the Intensive, the parties will seek a reasonable solution, such as postponing or extending the relevant service period.
58. Client conduct
Bodhi Skin HQ is committed to providing a respectful service.
We may warn, restrict, suspend or terminate a client's access where the client engages in serious or repeated conduct such as:
threats;
harassment;
abuse;
discriminatory conduct;
stalking;
deliberate misuse of personal information;
fraud;
deliberate payment abuse;
serious community misconduct;
intentional intellectual-property infringement;
repeated boundary violations after warning; or
illegal conduct connected to our services.
Where reasonably appropriate, we will give the client an opportunity to correct the behaviour before termination.
Immediate action may be taken where conduct creates a serious safety, legal or security issue.
59. Termination by Bodhi Skin HQ
We may end or suspend a coaching relationship where continuing is reasonably inappropriate because of:
serious misconduct;
safety concerns;
persistent non-payment;
a conflict of interest;
a breakdown of the professional relationship;
the client's needs being outside our scope;
legal or ethical concerns;
inability to obtain necessary consent for a minor;
substantial misuse of services; or
another legitimate reason that makes continued service unreasonable.
Where the client has prepaid for material services that have not been supplied, we will deal with unused fees fairly and in accordance with applicable law and the circumstances leading to termination.
We will not use termination as a device to retain payment for substantial services we simply choose not to provide.
60. Chargebacks and payment disputes
If you believe there has been a payment error or billing problem, we ask that you contact us first so we have a reasonable opportunity to investigate and resolve it.
Nothing in these Terms prevents you from exercising a legitimate right to dispute a transaction through a bank, payment provider or applicable consumer-protection process.
Knowingly making a false or fraudulent chargeback claim may result in suspension of access and recovery action where permitted by law.
61. Promotions and discount codes
We may occasionally offer promotions, discounts or coupon codes.
Additional conditions may apply to a promotion.
Unless expressly stated otherwise:
promotions cannot be combined;
expired promotions cannot be retrospectively applied;
discounts do not create a right to a refund of the difference for earlier purchases; and
availability may be limited.
None of these provisions affect mandatory consumer rights.
62. Currency
The currency for each purchase is the currency clearly identified at checkout.
At present:
the Intensive is priced in United States dollars (USD); and
the one-off consultation is priced in United States dollars (USD).
If you use a card or bank account denominated in another currency, your payment provider may apply:
exchange rates;
international transaction fees;
conversion charges; or
other fees.
Those charges are controlled by the relevant financial institution rather than Bodhi Skin HQ.
63. GST and taxes
Bodhi Skin HQ is not currently registered for Australian GST.
Accordingly, GST is not currently added to the advertised price unless expressly stated otherwise.
Our tax status may change in the future.
Any applicable taxes or charges applying to future purchases will be handled in accordance with applicable law and, where appropriate, displayed at checkout.
International clients remain responsible for any taxes or duties lawfully imposed on them by their own jurisdiction, except where Bodhi Skin HQ is legally required to collect and remit them.
64. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right, remedy or other protection that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.
Where Australian Consumer Law applies, our services come with statutory consumer guarantees.
Among other things, services must be supplied with due care and skill and, in relevant circumstances, be reasonably fit for an agreed purpose.
Any exclusions or limitations elsewhere in these Terms operate only to the extent permitted by law.
65. Voluntary guarantees do not replace consumer rights
Any refund guarantee, satisfaction guarantee, program promise or other voluntary commitment made by Bodhi Skin HQ operates in addition to mandatory consumer protections.
Your rights under applicable consumer law may continue after a voluntary guarantee period has ended.
66. Limitation of liability
To the maximum extent permitted by law, Bodhi Skin HQ excludes liability that can lawfully be excluded.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Subject to those mandatory rights, Bodhi Skin HQ is not responsible for loss caused solely by:
inaccurate or materially incomplete information supplied by the client;
a client's decision not to seek recommended medical care;
a client's unilateral change to prescribed medication;
misuse of a third-party product;
a client's failure to disclose a known allergy, medication or relevant condition;
conduct of independent third parties;
events outside our reasonable control; or
use of our materials outside the purposes for which they were supplied.
67. Consequential and business loss
To the extent permitted by law, Bodhi Skin HQ is not liable for indirect or consequential commercial loss arising from use of our services, such as:
lost business opportunities;
lost profit;
lost revenue; or
commercial interruption
where such loss is not a remedy required by applicable law.
This clause does not remove liability that cannot legally be limited or excluded.
68. Your health decisions remain yours
Bodhi Skin HQ aims to provide useful information, coaching, support and education.
However, you remain the person ultimately responsible for decisions concerning your body, healthcare and lifestyle, or, where legally appropriate, decisions made on behalf of your child.
Our role is to support informed decision-making rather than remove your autonomy.
69. Intellectual-property indemnity
To the extent permitted by law, you agree to be responsible for loss reasonably suffered by Bodhi Skin HQ as a direct result of your deliberate and material infringement of Bodhi Skin HQ's intellectual property rights or your unlawful redistribution or commercial exploitation of our paid materials.
This clause does not require you to indemnify Bodhi Skin HQ for our own negligence, unlawful conduct or matters for which liability cannot lawfully be transferred.
70. Complaints
If you are dissatisfied with our services, we encourage you to contact us so we have an opportunity to understand and address your concern.
We will seek to deal with complaints respectfully and in good faith.
Nothing in these Terms prevents you from contacting an applicable consumer, privacy, health or professional regulator.
71. Health Care Complaints Commission
Where the NSW regulatory framework for non-registered health practitioners applies to Bodhi Skin HQ, nothing in these Terms limits a person's right to contact or make a complaint to the NSW Health Care Complaints Commission (HCCC).
A client is not required to waive regulatory rights as a condition of receiving services.
72. Dispute resolution
Before commencing court proceedings concerning a dispute under these Terms, the parties should, where reasonable, first attempt to resolve the dispute directly and in good faith.
Either party may provide written notice describing:
the issue;
the outcome sought; and
information reasonably relevant to resolving the dispute.
The parties should then make a genuine attempt to resolve the matter.
This section does not prevent either party from seeking urgent legal relief where genuinely necessary, and does not restrict rights to approach regulators or exercise mandatory consumer rights.
73. Governing law
These Terms are governed by the laws applicable in New South Wales, Australia.
Subject to applicable consumer law and any mandatory jurisdictional rights, the parties submit to the courts and tribunals having jurisdiction in New South Wales.
If you live outside Australia, you may also have mandatory consumer rights under laws applicable in your country.
Nothing in this section is intended to remove a right that cannot lawfully be excluded.
74. International clients
Bodhi Skin HQ accepts clients from outside Australia.
An international client is responsible for determining whether there are local restrictions relevant to their participation.
Our coaching remains provided from Australia.
Where a local law imposes a mandatory consumer right that validly applies to our transaction and cannot be excluded by agreement, these Terms operate subject to that right.
75. Severability
If a provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or severed to the minimum extent necessary.
The remainder of the Terms continues to operate where legally possible.
76. No waiver
If Bodhi Skin HQ chooses not to enforce a particular contractual right on one occasion, this does not necessarily mean that right has been permanently waived.
77. Entire agreement
These Terms, together with:
the applicable sales or checkout page;
any signed client consent or service agreement;
our Privacy Policy; and
any additional terms expressly identified before purchase
form the agreement applying to the relevant service.
Where there is a genuine inconsistency concerning the specific inclusions or price purchased, the specific written offer accepted by the client will ordinarily prevail over a general description elsewhere, subject to applicable law.
78. Changes to these Terms
We may update these Terms from time to time for future use, including because our services, technology, prices or legal obligations change.
The current version will be published on bodhiskinhq.com with its effective date.
A material change will not ordinarily be applied retrospectively to deprive an existing client of a substantial contractual benefit they have already purchased.
79. Acceptance at checkout
Where our checkout system permits it, purchasers may be required to actively confirm that they have read and agree to:
these Terms & Conditions; and
the Bodhi Skin HQ Privacy Policy
before completing a purchase.
Payment for and commencement of a service may also constitute acceptance of these Terms where they have been reasonably brought to the purchaser's attention before the transaction.
80. Contact
Questions concerning these Terms can be directed to: